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Alberta (403) 722-0230

New Brunswick (709) 853-3285

Texas (713) 965-3112

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NEW Trillium now offers CALDON ultrasonic metering solutions from SLB. Explore Ultrasonic Metering →

Equipment Returns

Please complete the form below before returning equipment for calibration, inspection or repair. We’ll email you a copy of your request and contact you if we need anything else.

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This field is for validation purposes and should be left unchanged.

1. Contact information

Who should we contact about your equipment?

Company name(Required)

Contact name(Required)

Email address(Required)

We will email your request details and reference number here.

Phone (optional)

Trillium quote / RMA number (optional)

Enter your Trillium quote number if you have one. It also serves as your RMA number.

2. Equipment details

Tell us a little about the equipment you are returning.

How can we help?(Required)

Calibration

Inspection or repair

Calibration and repair

Not sure - I would like some guidance

Choose the closest option.

Manufacturer(Required)

Model number(Required)

Serial number

If you cannot find it, enter "Unknown".

Flow range (if known)

Anything else we should know? (optional)

For example, fault symptoms, transmitter details, accessories or special requests.

3. Calibration details

Our standard traceable (non-accredited) calibration typically includes five test points where equipment and laboratory limits allow. Let us know below if you need anything different.

Accreditation update: ISO/IEC 17025-accredited calibration is currently unavailable while Trillium's accreditation is self-suspended. We can provide standard traceable, non-accredited calibration.

If the instrument passes, would you like us to adjust it closer to zero error?(Required)

Yes

No

Only if an adjustment is possible; select No to leave a passing instrument as found.

If the instrument fails, may we adjust it to meet tolerance?(Required)

Yes

No

If possible. We will confirm any additional repair or parts charges before proceeding.

Include a next calibration due date on the certificate?(Required)

Yes

No

Choose Yes to specify the interval.

Calibration interval (months)(Required)

Please enter a number from 1 to 120.

12 months is typical; enter the interval your organization prefers.

Any special calibration requirements? (optional)

For example, As Found only, specific test points or an acceptance rule.

4. Cleaning & safety

To help keep our team safe, please let us know what the equipment contained and whether it has been cleaned.

Has the equipment been cleaned and prepared for return?(Required)

New / unused - never exposed to process fluids

Used - cleaned, drained and depressurized

Used - not fully cleaned, potentially unsafe or unsure

What fluids or substances has the equipment been exposed to?(Required)

Please include any known hazardous substances or past exposures, even if the equipment has been cleaned. If unsure, enter "Unknown".

What remains to be cleaned or what are you unsure about?

A brief explanation is fine. Our team will review this before confirming shipping arrangements.

Before shipping: Please include your Trillium quote/RMA number with the shipment, if available. Equipment should be drained, depressurized and cleaned before shipping. If you are unsure about its condition or possible contamination, please contact us before sending it.

Name of person completing the safety declaration(Required)

Job title / position

Safety declaration(Required)

I am authorized to provide this information and confirm it is accurate to the best of my knowledge, including any known previous substances. If I selected "Used - cleaned", I confirm the equipment is drained, depressurized and safe to handle. If I selected "New / unused", I confirm it has not been exposed to process fluids.

Measurement • Calibration • Process Control

General inquiries
[email protected]

Ontario Headquarters 9 Kerr Crescent,
Puslinch, ON N0B 2J0

ONTARIO

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(905) 305-7790

ALBERTA

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(403) 722-0230

NEW BRUNSWICK

(709) 853-3285

TEXAS

(713) 965-3112

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